Valley Veterinary Associates

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Client Survey

At Valley Veterinary Associates not only do we care about pets, we also care about their owners. You can help us by sharing comments about your visit with us. Thank you very much for your time and thoughts.

Please check all responses that apply.

Our Parking Lot & Grounds:

Adequate Parking
Inadequate Parking

Clean
Littered or Unkempt

Our Hours Are:

Convenient
Restrictive

Should be open more

Our Reception Room Was:

Comfortable
Neat and Clean
Child Friendly

Odor Free
Disorderly

When You Telephoned:

Your call was answered promptly
You had trouble getting through

There was a long wait for someone to answer
You were placed on hold too long

Your Phone Conversation Was:

Courteous
Informative

Hurried
I did not phone

Exam Room Technician:

Greeted you warmly
Was gentle with your pet
Was a poor comunicator

Seemed proficient
Was knowledgeable

The Veterinarian:

Professional in manner
Introduced him/herself with a warm greeting
Seemed in a hurry

Listened to my pet's symptoms
Described the diagnosis and treatment well
Left me confused about how to treat my pet
Did not seem interested in what I had to say

Was your waiting time reasonable?

Yes
No

Did you understand our fees?

Yes
No

Did you feel the fees were fair?

Yes
No

Would you recommend us to others?

Yes
No

If you checked "no" to any of the above questions, please let us know how we can improve.

Why did you choose Valley Veterinary Associates? Were you referred? If so, by whom?

Your name and phone number (optional):

Your Name:

Your Phone Number:

   

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